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Key Performance Indicator (KPI's)

  • Front Line Leadership and Performance Indicators

    by Christer Idhammar

    You can develop, document, and preach your improvement plans as much as you want, but if that does not result in better front line maintenance performance, you have just wasted money and time. The front line of maintenance includes supervisors, planners, and craftspeople; all others in the maintenance organization exist to support this front line.

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  • Is Your Maintenance Organization Cost Effective?

    by Christer Idhammar

    Most organizations do not really know how good – or bad – they are. It is more a feeling of “we are doing pretty good here”.

    Maintenance costs are still the prevalent measurement and it is commonly believed to be too high. It is therefore the subject of being cut in every new budget. Maintenance managers often raise concerns over this and my answer is always “ Do you know how good your organization is and do you know how good it can become?” “Do you have a quantified plan describing how you will close this gap?” The answer is very often that “We do not have that plan”.

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  • Joint Reward System Drives Results and Teamwork (2)

    by Christer Idhammar

    One of the reasons many reliability and maintenance improvement initiatives fail to deliver sustaining results is lack of team work between and within departments. It is still common that operations and maintenance do not work as the team they should be. The engineering department is sometimes described as “the black hole” by the maintenance staff. “This is where we send drawings to be updated, and we never see them again” is not an uncommon comment.

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  • What Key Performance Indicator (KPI) to use when?

    by Christer Idhammar

    I have often compared the use of KPI’s with the fairytale “The Emperor’s New Clothes” by Hans Christian Andersen. In short, the fairy tale is about two weavers who promise an emperor a new suit of clothes that is invisible to those unfit for their positions, stupid, or incompetent. One day the emperor parades in the town before his subjects in his new clothes, a child cries out, "But he is naked!" Then all people admitted and said the same thing. Before the child said it no one wanted to admit they were stupid or incompetent. 

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