Root Cause Analysis & Elimination

IDCON's Root Cause Problem Elimination Process.

We have named our process for problem solving training and elimination “Root Cause Problem EliminationTM “ instead of the commonly used Root Cause Analysis (RCA). We believe Root Cause Problem Elimination better describes the desired results of a Root Cause process. Root Cause Analysis (RCA) indicate that the desired outcome is to analyze the failure. The desired outcome should be to eliminate the problem.

The basic concept of any problem solving method is to use a number of structured steps to arrive accurately at the true source of the problem in order to eliminate it. IDCON’s consulting and training focuses on what we believe most plants need:

• A simplified, structured, practical approach to eliminating problems for the frontline (hourly & first line supervision), to enable root cause analysis and elimination of problem on the plant floor.
• Training and support for facilitators when going through root cause analysis and problem solving sessions
• Support to implement a complete root cause problem elimination business process for the plant

We see that 80-90% of all problems can be eliminated by training and implementing basic problem solving methods for the frontline (operators, craftspeople, and first line supervision). The remaining 10-20% of the problems that are harder to solve should go through more structured problem solving where more people are involved. The second level of problem solving requires facilitator support.

The training classes we offer are:

• Root Cause Analysis Training for the frontline
• Facilitator Training for Root Cause Analysis

The consulting support and on-the-job training includes:

• Design and implementation of the work processes, documentation, and measurement of RCPE.
• On-the-job problem solving
• On-the-job support for facilitators