Poor leadership is a morale and reliability & maintenance management killer and we need our maintenance managers to be effective. What are the skills and tasks that maintenance managers need to have/do to keep their teams on track and focused on their goals?
Are you a new Maintenance Manager or want to become one? Or maybe you are an experienced Maintenance Manager needing to refresh your job skills? This is the video series you are going to want to bookmark!
Maintenance Manager’s key roles to success: Number 1 – Educator
What? Educator? Yes, absolutely. As a maintenance manager you need to educate your operations and plant management about reliability and maintenance. Knowing how to explain what the vision of reliability and maintenance is a the plant. You have to be able to “paint” a picture for what the future is going to look like and what it will take to get there and the business benefits to the plant for doing it.
Maintenance Manager’s key roles to success: Number 2 – Developing the goals and KPIs
In order to get to your ideal state of reliability and maintenance, the maintenance manager’s second key role is to develop the goals and KPIs to track the progress. These goals need to go all the way down to the individual’s level. This is very important so that the individual’s goals match and are tied to the reliability, maintenance and business goals. For example “Lowering the overall cost” doesn’t really mean much to an electrician but if you tie a KPI of looking at motor life to them, that is actionable goal that ties to the goal of Lowering the overall cost.
Key role number 3 – Develop clear roles with responsibilities
The maintenance manager should be reviewing the job descriptions for the maintenance organization based on the process workflows. Each person should have a clearly defined role and responsibilities, this ensures that they understand what they should be doing and eliminates a lot of finger pointing and morale issues.
Maintenance Manager’s key role number 4 – Build a partnership
A maintenance manager needs to know how to work with their counterparts in operations. This is a soft skill that you must have, and is hard to develop without practice. For example…you notice that a lot of work is coming in with the wrong priority from operations, you have to be able to go to the operations team and find out why the agreed upon priority guidelines aren’t being used correctly. Knowing how to do that tactfully is a skill that will build the maintenance – production partnership.