When all work requests are high priority (1 or 2) the result is a reactive work environment.
This is a common occurrence for organizations that have not clearly defined their priority guidelines for work requests.
If this is your reality how can you break the cycle?
Here are a few ideas:
- Maintenance &Operations must work together to clearly define priority rules Download our Priority Guidelines to get a jumpstart.
- Educate key people about the importance of using the right priorities. They must understand that it costs several times more to do a break- in job than to do a job that is planned and scheduled.
- Designate a person to review work requests to ensure they meet the priority rules.
We suggest the role of Operations Maintenance Coordinator (OMC) review all work requests AND change priority if the request doesn’t meet the guideline for the priority.
Education is a key to success when introducing (or enforcing) priority rules.
You should include awareness training of best practices in planning and scheduling for the entire organization.
Awareness training will ensure that everyone understands the consequences of emotional priorities.
Contact us if you have questions about how to implement Reliability and Maintenance Best Practices for your organization.
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